Standard deviation

In Camden, plans are afoot to tidy up street trading.  Although the Street Trading Strategy devotes only one short page to “miscellaneous sites” (the kiosks that are separate from markets), it is exacting in its criticism.  The Strategy states “there are some sites where kiosks have become tired, unattractive and not in keeping with the area that they are in. They have advertising and sponsorship that doesn’t have full permission of the Council and the type of commodities which the trader sells has increased without the full knowledge of the Council. There have also been examples of traders over spilling the boundaries of their area and adding to the feeling of street clutter.”  These concerns were echoed in a number of interviews with representatives from the Camden Council.

(In contrast to these perceptions, I hope my photos generally highlight the order of these places despite their ad hocness.)

One solution put forward to address these issues is the standardisation of kiosks.  Currently, Camden owns the land on which the kiosks sit and the traders own their own structures.  Standardisation would see Camden purchasing new kiosks for all 50 or so miscellaneous traders and owning both the kiosks and the land.

As far as the Council is concerned, this would have three main benefits:  it would create visual and material coherency across the borough; it would allow the Council to control signage and advertising on the kiosks (which could generate some income in a division that currently operates at a loss); and it would clean up the “messiness” they associate with these sites.  When asked how these three points are ranked, the latter was deemed most pressing.  As such, the materiality of the kiosks is of greatest concern.  And while there are ways to control the goods sold through licensing and the sprawl of kiosks through a demerit point system, the Council currently has no way to manage the perceived “tattiness” of these businesses.

Standardisation has been on the agenda for some time.  In 2011 a design intensive – and controversial – kiosk was proposed with the help of Make Architects (see rendering below).  Ultimately the project was shelved, not only because of the polarising design, but also because the Council recognised that management problems were paramount.

For some time, the Council has allowed miscellaneous sites to trade with limited enforcement or interference – in part because street trading in markets is more demanding of the Council’s energies.  This has been of great benefit to miscellaneous traders who have long been able to make decisions which best suit their business.  Despite this permissive history, the belt seems to be tightening.

A standardised kiosk is now back on the agenda, with the kiosk below presented as a possible design.  Traders cite a number of issues with this model, including: the lack of canopy, which will have negative implications in inclement weather; the cramped quarters inside, which would challenge many traders with specialised equipment and those needing storage; and the limited space for display inside and out, which is especially an issue in the sale of larger items, fruit, and flowers.

With such a diversity of street trading, it will be challenging to find a “one size fits all” solution.  Currently kiosks are purpose built in a vernacular fashion to suit both the trader and the goods they display.  They have developed over time through minute tweaks and modifications, trial and error.  After such a long period of self-management and self-fashioning, this proposed shift in aesthetic and material control is sure to cause a stir. 

Brandscape Architects

After a trip, a move, and a short ailment, I’m back wandering the streets of Camden.  At times, I’ve been doing so in the company of representatives from corner shop brands. 

Each ad hoc display is an assemblage of material brought together by different actors, and branding reps play an important part in this curation.  As well as information about current promotions, these reps provide shops with a bounty of branded materials, including carrier bags, canopies, posters, stickers, sign boards, Ramadan schedules, Oyster card holders, window displays, leaflets, and pads of sticky notes.  While some of this material is used at the discretion of shopkeepers, materials are most often put up by the reps themselves.  The reps also advise shopkeepers on styles of display and, when allowed, reorganise products.  They may, for example, move their products to the front and centre of a display or assemble like products so direct comparisons can be made by consumers.

As discussed in earlier posts, brands become markers for ad hoc shops and help announce shops’ presence in space.  The identities of brand and shop are intertwined, especially in kiosks, which seldom display a business name.  To discuss these connections with a brand representative, I suggested how the Wall’s sign acts like the barber pole of the corner shop.  To further my analogy, he told me his posters are like the hairstyle photos inside the barber shop – they tell customers what’s on offer and educate on the latest styles.  

Competition is fierce for surface area and – with shop keepers’ permission – reps will cover the promotional materials of others.  Although reps remove outdated posters, layers of material are evident on all surfaces.  Constant visits to these shops ensure that materials are current, unobscured, and in good shape.

Material properties of the promotional stuff and the shops themselves pose challenges to the reps.  In one shop, packing tape doesn't adhere well to a new "silent" plastic newspaper box.  In another, a stairwell in front of a shop window makes applying stickers a challenge for Lyca reps, whose stickers are sticky only on the back.  Unlike Oyster stickers with double-sided adhesive, they cannot be applied from the inside.  Each new addition is documented with photographic evidence and submitted to the brands’ head office. 

Some reps explain that shop keepers are fortunate to don their brand.  They believe the benefits of brand association are payment enough.  Others offer shop keepers product vouchers or cash to display their promotional materials.  In either case, many brand representatives strike exclusive deals with shop keepers, to limit the presence of other branding on the shop front.  In businesses with such small margins, these deals are hugely advantageous.  Interactions between brands and shop keepers are not without dispute.  Negotiations for exclusivity are on-going and some shop keepers shared their frustration after waiting months for canopies promised after reps reorganised their displays.  Many are still waiting. 

The Price is Right

The label-maker has been acting up at one of the kiosks I visit.  It tends to over-ink, the roll of sticky labels jams, and the digits don't turn as they're supposed to.  The result has been a remarkable material diversity of price tags, even more varied by the number of people who use this machine -- some including additional zeros, others omitting the decimal or pound sign.

Due to this mechanical dysfunction, many of the newer prices have been handwritten, sometimes directly on the product box.  Still others were printed with the aid of a computer when the kiosk opened.  All of this results in an incredible array of price labels displayed across products and also layered on top each other, showing changes of prices and styles through time.  

For the most part, prices are posted for kiosk employees to limit confusion and fluctuations... an occasional challenge for cash businesses without UPC scanners.  Should the blotchy ink make labels undecipherable, prices are also presented behind the counter on a piece of weathered paper in neat capital letters.  

Olympic Hurdles on the High Street

A few weeks ago, a colleague of mine forwarded a Daily Mail article detailing the makeover of “tatty” Leyton High Road in East London.  The revitalisation was done in anticipation of the Olympics and the arrival of the torch relay.  These images, from the article, illustrate the transformation:

I won’t elaborate on my reservations about imposing a conservative English village aesthetic on one of London’s most diverse neighbourhoods.  (There's a lot to unpack here!)  Instead, I’d like to focus on the relationships between grooming shopping parades, the presence of corporate brands, and the Olympic trademark.

What I find particularly interesting is how corporate branding is tempered through this revitalisation.  It seems advertising and branding contribute to the so-called “tattiness” of the street.  To spruce things up, the Council evidently clamped down on corporate displays.
 










The irony here is that with the LOCOG’s tight restrictions on using the Olympic trademark, the only way to show support for the Games is to display the branded material of an official corporate sponsor.  Displays of rings, signage, or even mentions of “London 2012”, are forbidden.  Cadbury and Coca-Cola offer shopkeepers more than enough material to show their Olympic spirit... and sell their products.  Many ad hoc shops in my neighbourhood are using such material, and endorsing official products, to “get behind the games” and stimulate essential sales. 

And, of course, the Union Jack always adds a celebratory feel... its own kind of brand.

Press Gallery

I’m told selling magazines and newspapers is a tough business.  Shopkeepers pay for delivery of the material and margins are low.  This is compounded by print media sales being down overall, owing to so much online information and so many free papers.  Shop-front promotion of print materials helps to some extent.  By occupying a significant portion of the frontage, it also contributes to the texture of shops in the neighbourhood.

Newspapers and magazines are promoted in purpose-built frames – affixed to windows, paper boxes, and exterior walls – and on wooden news boards, which hold headlines behind wire mounts.  Generally, the former are designed for blown-up magazine covers, and the latter for newspaper headlines... but rules are made to be broken.

Newspaper headline posters may be sent to shops through the post and positioned by the shopkeepers themselves, whereas the magazine posters are often placed directly by magazine reps who tend to organise them in multiples for higher impact.

Of course, mobile companies like Lebara and Lyca produce posters that also slip into these frames and have created stickers to capture this space.  Shopkeepers use them for their own unbranded promotions too, and tend to use text instead of image. 

News boards are an enduring part of the high street.  Here, an image taken in 1903, on (a now demolished block of) Marchmont Street, shows an array of headlines... not to mention a good deal of chocolate branding in the adjacent windows.  Everything old is new again.

Clip Art

Kiosks engender a fundamental ad hocness.  They start and end the day collapsed into neat boxes and explode into action and into business.  They are remade each morning; the displays are refashioned each day.

Shopkeepers use a number of strategies to reconfigure their kiosks quickly and employ a number of devices to do the job.  Here, I want to draw attention to the extraordinary utility and flexibility of clips and clamps.

Clamps are used to hold the kiosk together quite literally, and also to attach signs, secure awnings, keep things from blowing away, and create mounts for the display of goods.  Beyond their clamping function, the holes at the clamp ends, and their rigid V-shape, allow them to hang things and be hung themselves.

Clamps are central to keeping kiosks but are surprisingly invisible parts of the display, especially considering their industrial bulkiness and their surface roughness.  How many clamps can you identify below?

At a micro scale, I love how these bull clips are used to fasten the Hot Soup sign while also bracing two packages of Polo mints.  Doing so not only provides the perfect cradle for the cylinders, but also prevents the packs of gum behind from slipping forward.  I also appreciate how only two clips are positioned outside the sign to ensure maximum visibility. 



Here, I spotted twelve.

Cadburyfication

A host of corporate producers compete with each other, wooing corner shopkeepers with product and cash for the strategic shop-front placement of their branded material.  London has a long history of newspapers creating branded signage for corner shops; earlier I posted about the Lebara and Lyca campaigns for corner shop frontage.



Official Olympic sponsorship has made Cadbury particularly active in this regard, especially in the more touristy parts of my neighbourhood.  Around the British Museum, a Cadburyfication is in effect!

As well as adhering stickers along the rims of windows, hanging branded bunting, and developing new interior displays, the reps create Cadbury-branded coordinated signage for the individual shops.  Through the process, a number of options are presented to the shopkeepers for consideration.  Although these particular arrangements are designed to last through the Olympics, these relationships are long-standing and will continue after the Games. 

The economic challenges faced by many independent businesses – especially in times of economic crunch – make these arrangements particularly attractive.  And who would turn down free chocolate?!